Mottled shaggy rug High quality high pile Enjoy

General notes:

Complaints: Please check your order for completeness and damage as soon as you receive it. Please contact us immediately if you have reason for complaint.

Please always send us your order number and photos so that your request can be clarified as quickly as possible and to your satisfaction.

Oversized: Carpets larger than 200 cm x 290 cm will be sent folded. The creases on your carpet will settle down after a few days and are not a reason for complaint.

Care instructions:

If it gets dirty, we recommend using a brush and a damp cloth.

Moisten the affected area a little. Brush the affected area in the lying direction of the pile.

Then take the damp cloth and clean the area carefully and with little pressure.

Please vacuum the carpet regularly so that the dirt cannot settle in the pile.

Please do not use a vacuum cleaner with a brush attachment, this will protect the carpet pile.

We recommend beating the carpet regularly to remove even small dirt.

You can also air your carpet several times a year. Lay the rug out in the fresh air for 24-48 hours, away from direct sunlight and rain.

Do not wash your rug in the washing machine. Carpets made of polyester, acrylic and polypropylene are not suitable for this.

We only recommend hand cleaning.

Return:

You can cancel and return your order within 30 days of receipt of the goods.

Use the return function for returns. You will receive a return slip for the free return.

Please pack the goods as you received them from us.

If you have disposed of the foil, you can alternatively use plastic bags or a blue sack and pack the goods with them.

Rugs larger than 200 cm x 290 cm can be picked up by us. Please contact us, we would be happy to arrange a pick-up date.

Please take the return to a parcel shop near you.

Returns usually take 3-5 business days. As soon as your return reaches us, it will be checked and then a credit will be issued.

The repayment will be made using the same method of payment as we received your payment. Please understand that this process takes 2-3 working days.

In case of folds, please proceed as follows:

1. Please slightly dampen the back of the affected area with a damp cloth.
2. Also wet the front of the affected area
3. Roll up the rug with the pile facing inwards
4. Leave the carpet rolled up for 24 hours (do not set it up!)
5. Unroll the carpet after 24 hours.
6. Vacuum the carpet completely

Notice of use:

Use the carpet exclusively for the intended living space.

Lay out the carpet in the designated living space.

We also recommend using an anti-slip mat.

Shipping information:

After receipt of the full invoice amount, your order will be packed and handed over to the logistics service.

You will receive your shipment data separately. Please note that the shipment data will only be activated after the incoming scan in the logistics depot.

The rug will be shipped rolled or folded (for oversizes). Please lay out the carpet upon receipt and vacuum it with a vacuum cleaner.

The rug is wrapped in foil and is therefore protected from dirt and damage.

All legal provisions apply.